The Thin-site Premium Express program offers one of the most iron clad guarantees in the business. If you complete the program and do not lose at least 20 lbs in 12 weeks, we will refund your entire membership fee in full - NO QUESTIONS ASKED! This refund applies to the monthly program fees only and NOT any food items, supplements or other  products purchased.

In order to qualify for a refund, you will simply need to submit the following documentation:

1. Before and after weights recorded by your physician, registered dietitican, personal trainer or other certified healthcare professional. We ask that these results be submitted on their official stationery or prescription pad.
2. You full name and user ID as registered on Thin-site
3. The dates of starting and completing the program
4. Credit card information for the card used to purchase the membership (include card number and expiration date)

Mail your documents to:

After receiving and reviewing your documentation, you will receive a full refund of your 12-week program membership fees on the same credit card you used to purchase the program within 4-6 weeks. Should you have any questions or concerns, you can contact our staff by clicking here.